IT Technical Support

Develop the capability to work on a help desk, in computer servicing and other technical support roles. Learn about PC essentials by taking a computer completely apart and putting it back together. Gain skills in networking, software development and web design.

What you will learn

  • Learn how to manage and operate a help desk
  • Select, install and configure hardware
  • Understand key networking components
  • Recover data from hard drives and provide storage solutions
  • Troubleshoot and resolve common systems issues
  • Enhance web interface design
  • Develop simple software applications
  • Gain customer service and communication skills
I wanted to do something different to make a bit more money than I was on.
Hayden
Hayden, IT student

Career options

  • Help Desk Analyst
  • PC Repair Technician
  • Network Administrator
  • Computer Support Technician

Further study options

Upcoming start dates

  • 6 March 2017
  • 17 July 2017

For open days, enrolment deadlines and other important dates check our calendar.

Entry criteria

Under 20

  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4) 
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experience

20+

If you’re 20 years or over, contact us to see if you qualify for special admissions on our programmes.

International

  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4) 
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experience

International students – minimum IELTS (Academic) score of 5.5 with no band score lower than 5, or equivalent.

What it will cost

Local

This programme qualifies for student loans and allowances. More details

International

This programme is not available to international students.

Where will my course be?

The Petone campus is at 21 Kensington Avenue, Petone.

Read more about our Petone campus.

Ready to enrol?

Local

Applying online is easy and takes only about 10 minutes.

You will need a few details:

  1. An email address you check regularly.

  2. The phone number of someone willing to be your emergency contact.

  3. Your date of residency if you are a permanent resident in NZ.

If you have your NZQA National Student Number and/or a WelTec Student ID it will help us process your application faster.

International

Contact our international team to check the suitability of this course for international students.

Documents and other details


Offered by:
School of Business and Information Technology
Offered by:
Te Kete Hangarau o te Pākihi me te Aronui
Formal programme title:
New Zealand Diploma in Information Technology Technical Support (Level 5)
Programme code:
NZ2596
I wanted to do something different to make a bit more money than I was on.
Hayden
Hayden, IT student