New Zealand Certificate in Retail

This programme is made up of two courses, and is perfect if you want to work in customer service environments. You will learn skills to prepare you for a variety of customer and business interactions.

What you will learn

  • This programme is made up of two courses.
  • Customer Service Skills (28 credits), you will learn about; interacting with customers from a variety of backgrounds, handling complaints, product research, creating displays, preparing cash for banking.
  • Retail Operations (32 credits), you will learn about; communicating with staff and customers, skills in reporting, applied workplace safety, marketing displays and using office communication systems.

Entry criteria

Under 20

You must be enrolled at a New Zealand secondary school.


Not applicable. 

What it will cost


  • No study fees (other course related costs may still apply)
This programme qualifies for student loans and allowances. More details


This programme is not available to international students.

Ready to enrol?


Applying online is easy and takes only about 10 minutes.

You will need a few details:

  1. An email address you check regularly.

  2. The phone number of someone willing to be your emergency contact.

  3. Your date of residency if you are a permanent resident in NZ.

If you have your NZQA National Student Number and/or a WelTec Student ID it will help us process your application faster.


Contact our international team to check the suitability of this course for international students.

Offered by:
School of Business and Information Technology
Offered by:
Te Kete Hangarau o te Pākihi me te Aronui
Formal programme title:
New Zealand Certificate in Retail (Level 3)
Programme code: